Refund Policy

Every item in our store is a digital in-game benefit, delivered to your Minecraft account within moments of payment. Once delivery has begun it cannot be taken back, so all sales are final and we do not offer refunds. Please be certain of your purchase, and of the username you enter, before you check out.

1.No refunds

We do not issue refunds, credits, or exchanges for change of mind, buyer's remorse, or any of the following:

• You decided you no longer want the rank, key, or cosmetic.
• You bought the wrong package, or bought it twice.
• You used the perk, opened the keys, or spent the currency.
• You were banned, muted, or otherwise punished for breaking the rules.
• You lost items to a raid, a PvP death in Chaos, or another player's actions.
• The server was temporarily offline, or a world was reset, wiped, or rebalanced.
• A package was retired, renamed, repriced, or had its contents changed after you bought it.
• You stopped playing, or the server later shuts down.

Buying from the store supports the hardware and development that keep the realms running. It is a contribution, not a subscription you can cancel for a refund.

2.If your order did not arrive

This is not a refund case, it is a delivery case, and we will fix it. If a payment succeeded but the reward never applied, email billing@crossariamc.com or open a ticket in Discord with your Minecraft username, the Tebex transaction ID from your receipt, and the package name. We will deliver what you paid for.

If you entered the wrong username, tell us quickly and we will usually move the reward to the right account instead.

3.Where the law says otherwise

Nothing here removes rights you have by law. Consumers in some regions, including the UK and EU, have a statutory right to withdraw from a distance purchase within 14 days. That right does not apply to digital content supplied immediately with the buyer's consent, and by completing checkout you request immediate delivery and acknowledge losing it. Where a statutory right does still apply to you, or where a purchase was made on your payment method without your authorisation, contact us and we will honour it.

4.Chargebacks

Do not dispute a charge with your bank or PayPal. A chargeback costs us a fee on top of the disputed amount, and because our policy is no refunds there is nothing to recover by filing one. Any Minecraft account associated with a chargeback is permanently banned, and Tebex may block future purchases from you.

If you believe a charge is genuinely wrong, email billing@crossariamc.com first. We answer within 72 hours.

5.Who to contact

Payments are processed by Tebex Limited as merchant of record, and their checkout terms apply alongside this policy. Contact us before contacting Tebex — we can act on your account, and they cannot.